proton88 Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") is issued by proton88 ("proton88," "we," "us," or "our") and applies to all personal data processed in connection with your use of the proton88 website at proton88.club, all associated pages, subdomains, gaming products, account services, customer support interactions, and marketing communications (collectively, the "Platform").

By registering an account, accessing the Platform, or otherwise providing personal data to proton88, you acknowledge that you have read and understood this Policy. This Policy forms part of the proton88 Terms & Conditions. Defined terms not defined herein have the meanings given in the Terms & Conditions, available at proton88.club/terms-conditions.

proton88 acts as the data controller in respect of personal data collected through the Platform. We process personal data in accordance with applicable data protection laws and international gaming operator standards for player data governance.

2. Personal Data We Collect

proton88 collects personal data in the following categories, depending on your interaction with the Platform:

2.1 Registration & Account Data

• Full legal name as it appears on government-issued identification;
• Date of birth (collected to verify minimum age eligibility of 21 years);
• Email address and password (hashed and salted — passwords are never stored in plaintext);
• Malaysian mobile phone number;
• Preferred username;
• Residential address.

2.2 KYC & Identity Verification Data

• Copies of government-issued identity documents (Malaysian MyKad, passport, or equivalent);
• Proof of address documentation where required;
• Proof of ownership of payment methods (where applicable for withdrawal verification);
• Results of identity verification checks performed by authorised third-party KYC service providers.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Wallet balance history;
• Payment method identifiers (e.g., last four digits of bank account, e-wallet account reference) — proton88 does not store full payment card numbers;
• Bonus claims, wagering activity, and promotional participation records.

2.4 Gaming & Betting Activity Data

• Game session history, including games played, stakes placed, outcomes, and session duration;
• Sportsbook bet history, including markets selected, odds accepted, and settlement results;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical & Usage Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser version;
• Platform access timestamps and session duration logs;
• Pages visited and features used within the Platform;
• Cookies and similar tracking technology identifiers (see Section 7).

2.6 Communications Data

• Customer support chat and email correspondence;
• Survey responses and feedback submitted voluntarily;
• Marketing communication preferences and opt-in/opt-out records.

3. How We Use Your Data

proton88 uses the personal data described in Section 2 for the following purposes:

• Account creation and management: To register your proton88 account, verify your identity, maintain your account in good standing, and provide you with access to Platform features;
• KYC and age verification: To verify that you meet the minimum age requirement of 21 years, to comply with anti-money laundering obligations, and to confirm the identity of account holders before processing withdrawals;
• Payment processing: To process deposits and withdrawals in MYR via your chosen payment method, reconcile transaction records, and investigate disputed transactions;
• Service delivery: To provide gaming services, record bet outcomes, settle wagers, apply bonuses, and maintain game history;
• Responsible gaming: To apply and monitor the responsible gaming limits and restrictions you set, to identify patterns of potentially harmful play, and to administer self-exclusion requests;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct;
• Legal and regulatory compliance: To comply with applicable laws, regulations, gaming authority requirements, and AML obligations, including record-keeping and reporting duties;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Marketing communications: Where you have consented or where we have a legitimate interest, to send you information about promotions, new games, and platform updates via email or SMS. You may opt out at any time;
• Platform improvement: To analyse usage patterns and technical performance in order to improve the proton88 Platform experience.

4. Legal Basis for Processing

proton88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between you and proton88 (i.e., your account registration and use of gaming services);
• Legal obligation: Processing required to comply with applicable law, including KYC, AML, and responsible gaming regulations applicable to international online gaming operators;
• Legitimate interests: Processing necessary for proton88's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing based on your freely given, specific, and informed consent — principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

proton88 does not sell your personal data to unaffiliated third parties. We share personal data only in the following circumstances:

5.1 Service Providers

proton88 shares personal data with trusted third-party service providers who assist in operating the Platform, including: payment processing partners (Touch 'n Go, Boost, DuitNow, FPX, and banking partners); KYC verification service providers; game content providers (who receive anonymised session data for game settlement purposes); fraud detection and AML screening providers; IT infrastructure and cloud hosting providers; and customer support platform providers. All service providers are contractually bound to handle your data only on proton88's instructions and in compliance with applicable data protection standards.

5.2 Legal & Regulatory Disclosure

proton88 may disclose personal data to law enforcement agencies, regulatory authorities, gaming licensing bodies, or other government entities where required by applicable law, court order, or regulatory demand. proton88 will notify affected users of such disclosures to the extent permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of proton88's assets, personal data held by proton88 may be transferred to the acquiring entity as part of the transaction. Affected users will be notified before their data is transferred and subjected to materially different privacy terms.

5.4 Responsible Gaming Partners

Where a player activates self-exclusion or responsible gaming restrictions, proton88 may share limited identification data with responsible gaming exclusion register operators to enforce the exclusion across participating platforms.

6. Data Retention

proton88 retains personal data for the following periods:

• Account data: For the duration of your account's active status, plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations and to resolve potential disputes;
• KYC documents: For a minimum of five (5) years following the conclusion of your relationship with proton88, in accordance with applicable AML and gaming regulatory requirements;
• Transaction records: For a minimum of five (5) years from the date of each transaction;
• Gaming history: For a minimum of three (3) years from the date of each game session, for dispute resolution and regulatory audit purposes;
• Marketing opt-in records: For the duration of your consent plus two (2) years following opt-out, to demonstrate compliance;
• Customer support records: For two (2) years from the date of the last interaction.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and business analysis purposes.

7. Cookies & Tracking Technologies

proton88 uses cookies and similar tracking technologies on the Platform to enhance functionality, analyse usage, and support marketing activities. The following categories of cookies are used:

• Essential cookies: Strictly necessary for the operation of the Platform, including session authentication, security tokens, and login state persistence. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings and game lobby view configuration;
• Analytics cookies: Used to collect aggregated and anonymised data about how visitors use the Platform, enabling proton88 to improve the user experience and Platform performance;
• Marketing cookies: Used to track engagement with proton88 promotional content and, where you have consented, to deliver relevant advertisements. Marketing cookies may be placed by authorised third-party marketing technology partners.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core gaming and account functions of the Platform but may affect the personalisation of certain features.

8. Data Security

proton88 implements technical and organisational security measures proportionate to the risks presented by the processing of your personal data. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and proton88 servers;
• Encryption of sensitive data at rest, including identity document files and financial records;
• Passwords stored using strong one-way hashing with per-account salt;
• Role-based access controls restricting internal access to personal data to authorised personnel with a demonstrated need;
• Two-factor authentication available for player accounts and mandatory for staff administrative access;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Incident response procedures for the detection, investigation, and notification of personal data breaches.

Notwithstanding the foregoing, no method of electronic transmission or storage is 100% secure. In the event of a data breach that presents a risk to your rights and freedoms, proton88 will notify you and relevant authorities within the timeframe required by applicable law.

9. Your Data Rights

Subject to applicable data protection law, you may have the following rights in respect of your personal data held by proton88:

• Right of access: To request a copy of the personal data proton88 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to proton88's legal obligations to retain certain data;
• Right to restriction: To request that proton88 restrict its processing of your data in certain circumstances;
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, to request its transfer to another controller;
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: To withdraw consent to processing activities based on consent at any time, without prejudice to the lawfulness of processing before withdrawal.

To exercise any of the above rights, please contact proton88 via the customer support live chat on the Platform or by email at [email protected]. proton88 will respond to all valid requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case proton88 will notify you accordingly.

Note that certain rights are subject to legal limitations — for example, proton88 cannot delete data that it is legally required to retain under AML or gaming regulatory obligations.

10. Children & Minors

The proton88 Platform is intended for adults who are at least 21 years of age. proton88 does not knowingly collect personal data from persons under 21. Age is verified as part of the KYC process at account registration and at first withdrawal.

If proton88 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, any funds returned to the payment source, and all personal data relating to the underage person deleted in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor in your care has registered an account on proton88, please contact support immediately at [email protected]. We will prioritise such reports and take appropriate action without undue delay.

11. International Data Transfers

proton88's operations and third-party service providers are located in multiple jurisdictions. In the course of providing the Platform and associated services, your personal data may be transferred to, stored, and processed in countries outside Malaysia. Where such transfers occur, proton88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to, or higher than, the protections afforded in your home jurisdiction.

Appropriate safeguards for international transfers may include: contractual obligations between proton88 and its service providers (incorporating data protection clauses); transfers to jurisdictions that have been recognised as providing an adequate level of data protection; and implementation of binding corporate rules where applicable within affiliated entities.

12. Changes to This Policy

proton88 reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with an updated "Last Updated" date. For material changes that significantly affect how your personal data is processed, proton88 will provide advance notice via your registered email address or through an in-Platform notification prior to the change taking effect.

Your continued use of the Platform following the publication of an amended Policy constitutes your acknowledgement of the revised Policy. We recommend that you review this page periodically to stay informed of how your data is handled.

13. Contact & Complaints

If you have any questions, concerns, or complaints about how proton88 handles your personal data, or wish to exercise any of your data rights, please contact us:

If you are dissatisfied with proton88's handling of a privacy complaint after having raised it with us directly, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.